Introducing the mlVirtualOffice
In our last post, we discussed how a strategic outbound campaign can help a team expand their reach in order to make the 3-5 recommended touches required to engage a provider virtually. However, medical leverage has a one-of-a-kind solution to expand customer interaction once the provider has shown interest, and become engaged.
In today’s virtual environment, customers are seeking out engaging information on their time. Sometimes that means that they want product information in-between meetings or patient visits. Occasionally that means that they will squeeze in a few work moments in the evenings and on weekends. So that begs the question…
What can team members do to remain available to providers on ‘their time?’
Certainly it is unrealistic for a representative or MSL to be available into the wee hours of the morning, weekends, and even on vacation days, isn’t it? But what if there could be a solution that would allow for a customer, once engaged, to visit a location that would be accessible 365 days a year, 24 hours a day?
What if there were a space that:
- Greets a provider by his/her name
- Welcomes the provider with key product information, knowledge base, educational materials, new clinical information, and access directly to their representative
- Hosts a rich knowledge base that provides on-demand, searchable, product information
- Allows the provider to schedule a meeting with your team with ‘one-click’
And, what if the space was completely virtual?
Introducing the mlVirtualOffice, by medical leverage
The mlVirtualOffice is a space where, “All Paths Lead Home.” In other words, all assets that are shared within the mlVirtualOffice support the user at the moment of need, and strengthen provider relationships as a space that can be visited repeatedly with one-click.User-led engagement:
One of the key benefits of a centralized communication space, such as a virtual office, is that it is highly satisfying to providers/users to be able to initiate the interaction with assets. Users who are exposed to a customized media environment have greater behavioral intention for interacting with messaging. User-led engagement allows for immediate access to resources and materials at the very moment of need.
One-click scheduling: An additional value of the mlVirtual office is the ability to connect providers to the proper company representative via chat-bot and one-click scheduling. The use-cases can be infinite, from connecting providers immediately with industry experts, company and representatives.
Searchable knowledge base:The mlVirtualOffice can provide for a searchable knowledge base via chat bot, where customers can interact with rich brand content and find answers to their immediate needs with just a few clicks.
Hosts multiple media assets:Keep in mind that around 55% of any message is conveyed through nonverbal elements like facial expressions, gestures, and posture. The mlVirtualOffice can host video content custom to your representatives.
If you are as excited as we are to try out the functionality of the mlVirtualOffice, why not visit our own virtual office today CLICK HERE and let’s spend some time together.